
The Curse of Monkey Island Demo
Troubleshooting Guide

This troubleshooting guide has been included to provide you with information about the game, and 
to inform you of solutions to common problems that were encountered during the testing phase.

Table Of Contents

	  1.	General Troubleshooting

	  2.	General Information

	  3. 	DirectX Issues

	  4.	Video Issues

	  5.	Sound Issues

	  6.	Controller Devices


-1- General Troubleshooting

I can't launch The Curse of Monkey Island Demo.  What do I do now?
  Please check DirectX (Section 4) of this Troubleshooting Guide to see if your computer 
hardware is compatible with DirectX 3.0a.
  Do you have any other applications running, such as memory managers, screen savers, or 
virus protection programs?  Any of these may interfere with The Curse of Monkey Island 
Demo.  Please refer to Performance Issues (Section 6) for more information.

When Having Problems Running The Curse of Monkey Island Demo
The Curse of Monkey Island Demo is designed to run under Windows 95 with DirectX 3.0a.  If 
the game unexpectedly freezes up, returns you to your desktop, or if you experience any 
other severe problems, you should try to properly exit Windows and reboot your computer. 
(As a rule, you should never turn off your computer while the hard drive is active).  This will 
help to prevent possible problems related to the error that you have experienced.  It is 
especially important to reboot your computer before trying any of the troubleshooting 
tips or before attempting to restart the game.  Note: If your computer reboots into Safe 
Mode, go to Shut Down Windows and choose Restart the Computer.  This will put you 
back into normal Windows 95.  If this does not correct the problem, we recommend that you 
uninstall The Curse of Monkey Island Demo and then reinstall the game.

If Your Computer goes to a Black Screen or Locks Up
If you end up at a black screen, please press ESC, SPACE BAR, or ENTER before trying 
anything else.  If this fails, press CTRL-ALT-DEL and choose END TASK on The Curse of 
Monkey Island Demo, which will take you back to the desktop. Then restart your computer 
and try running the game again. While playing The Curse of Monkey Island Demo, we 
suggest that you do not use CTRL-ALT-DEL, as this may cause your game to stop 
responding or freeze up with a looping sound playing.

Memory Managers 
If you are running DOS or Windows 3.1x memory managers, such as EMM386.EXE or 
QEMM, you may experience problems when running The Curse of Monkey Island Demo. 
Both The Curse of Monkey Island Demo and Windows 95 are protected mode programs and 
may have problems running with these memory managers loaded.  We do not recommend 
making any changes to your system without first contacting your computer manufacturer 
about the configuration of your computer.

Running Programs
Generally, we have found that it is a good idea not to have any other programs running while 
playing The Curse of Monkey Island Demo. Various video, sound, or memory problems may 
occur while other programs, including screen savers and virus-detection utilities, are running. 
Please turn off any active screen savers while playing The Curse of Monkey Island Demo, as 
they may interrupt the game and cause problems. 

Crunched Screen in Windows 95
If you just stopped playing The Curse of Monkey Island Demo and after you've returned to your 
Windows 95 desktop, you find that it has been crunched together with no Start Menu in sight, try 
this:
  Right click on the desktop.
  Choose Properties.
  Choose Settings.
  Change your Color Palette to high color (16-bit) and Desktop Area to 640x480.
  Your computer will then prompt you to restart and everything should be fine.

If Power Management is Enabled on your System
If your computer is equipped with a Power Management Feature, you may want to disable it 
as the monitor may go to sleep while you are playing.  Please consult your computer's 
documentation or the manufacturer for assistance in doing this.

Icons on Taskbar Turning Black or Corrupting
Occasionally the icons on your taskbar or desktop may turn black or be corrupted.  This is an 
issue with the way that Windows 95 uses its color palette. Sometimes DirectX may override 
your desktop colors leaving your desktop with the incorrect color scheme.  Rebooting your 
machine fixes this problem.

Computer and Software Compatibility Issues
IBM Aptiva
We experienced difficulties when testing The Curse of Monkey Island Demo on this computer. 
We have found one or more pieces of the default system hardware are not DirectX 
compatible.  You may want to contact IBM for more information, or to see if they have 
released updated drivers that will allow your system to be compatible with DirectX.

Microsoft Office™
If you are using Microsoft Office™ and are using their Toolbar, we recommend that you turn it 
off while playing The Curse of Monkey Island Demo.  When you restart your computer it will 
be turned on again. This also applies to any other programs that use a toolbar that stays on 
your desktop.

NEC Ready 9022
The Alliance ProMotion 6422 video card is not DirectX certified. You may not be able to run 
The Curse of Monkey Island Demo using the DirectX drivers.  

Packard Bell 
Some new Packard Bell systems are shipping with S3 ViRGE drivers that are not DirectX  
supported.  If you choose "S3 ViRGE PCI," you will only get software emulation.  They have 
new drivers ("S3 Inc. ViRGE PCI") available. The version of this driver that is shipped on the 
machine will not work correctly with DirectX 3.0a. Packard Bell's web address is 
http://www.packardbell.com.  S3's address is http://www.s3.com.


-2- General Information

Minimum Requirements
Operating System: Windows 95 required.
CPU:  Pentium 60 or faster required.
Memory:  16MB RAM required.
Graphics Card: SVGA graphics card required
Sound Card: 16-bit sound card required.
Input Device: Keyboard and mouse required.
DirectX:  CD includes necessary Microsoft™ DirectX 3.0a drivers.

Operating Systems Supported
To be able to run The Curse of Monkey Island Demo, you must have Windows 95 as your 
operating system.  If you have a different OS (such as Windows NT) we cannot guarantee 
compatibility.


-3- DirectX Issues

First let's give you a little background on Windows 95 DirectX.  Windows 95 Game SDK, which 
means Software Developers Kit, uses a program known as DirectX which will write directly to your 
video, sound, and input hardware.  Unfortunately, not all hardware is supported by DirectX 3.0a.  

  If you have access to the Internet, you may wish to check the Microsoft Website at 
http://www.microsoft.com for new DirectX drivers for your computer's hardware. You can also 
check with your hardware manufacturer for updated DirectX drivers.

Note: Some programs that were made for earlier versions of DirectX may not work with this 
version.

Technical Overview of DirectX
The DirectX platform provides an environment that allows developers to use a standardized 
format when programming a game, thus making it accessible to a wide variety of different 
hardware configurations.  Prior to DirectX, developers were forced to write hardware-specific code 
(with a specific driver for each different piece of hardware).  The DirectX platform is an Application 
Programming Interface (or API) that contains many different components.  These include:

DirectPlay:	Provides an API designed to enhance multiplayer gaming over LANs, modems, 
serial cables, as well as the Internet.

DirectInput:	Provides advanced support for both analog and digital control devices within the 
Windows 95 environment.

DirectSound:	Provides your sound card with audio drivers that make playing sounds less CPU 
intensive, which helps to enhance sound and music, and allows for optimal 
performance of 3-D positional audio.

DirectDraw:	Provides accelerated support for 2-D and 3-D rendering of graphics.

Since DirectX is relatively new in the computer world, we have found that some older systems 
may contain hardware that may not be fully DirectX compatible. Luckily, many manufacturers are 
releasing updated drivers.  If you are unsure whether or not your system will support DirectX, 
please contact the manufacturer of your system for further information.


-4- Video Issues

DirectX Compatibility
Consult the DirectX section of this Troubleshooting Guide for information about how to check 
to see if your video card is DirectX compatible.  If it is not, check with your hardware 
manufacturer for updated drivers.

Video Card Support for DirectX
It has been found that if your video card is not supported under DirectX, these video problems 
may occur:
  DirectX may change your existing video driver to an inappropriate driver.
  Black Screen: Your screen may go black but the sound and music will continue to play. 
  Corrupted Graphics: You might see horizontal or diagonal lines all over the screen.
  Strange Colors: Your screen colors might look strange.
  Slow Graphics: The gameplay may be slow.
  Double Vision: Have you ever worn 3D glasses that didn't work quite right?
  Your game may freeze when exiting The Curse of Monkey Island Demo.

Setting up your monitor
If you experience any video problems or are not able to get all of the resolutions that your video 
card supports, you should make sure that your monitor is set up correctly in the display control 
panel.
  Right-click on the desktop.
  Choose Properties from the pop-down menu.
  Click on the Settings tab.
  Click on Change Display Type…
  Click on Change… in the Monitor Type section.
  Choose your monitor from the list.
  If the correct monitor is not an option in Show Compatible Devices, click on Show All 
Devices, scroll through the list of manufacturers, click on the correct one, then click on the 
name of your monitor.

Specific Video Card Issues

DirectX may not certify the video driver when it is set to the video card but will be certified and will 
work fine if the card is set to its chipset.  To manually set your video card to the correct chipset:
  Right-click anywhere on the desktop.
  Choose Properties from the pop-down menu.
  Click on the Settings tab.
  Click on Change Display Type…
  Click on Change… in the Adapter Type section.
  Choose your original video card from the list.
  If the correct chipset is not an option in Show Compatible Devices, click on Show All 
Devices, scroll through the list of Manufacturers, click on the correct one, then click on the 
name of your chipset.
  When your computer prompts you to restart, click on Yes.

ATI 3D Pro Turbo PC2TV: Using the updated drivers (version 3.03) from ATI's website works 
best withThe Curse of Monkey Island Demo. ATI's web address is http://www.atitech.com or 
http://www.atitech.ca.

ATI 3D Xpression: Using the updated drivers (version 3.03) from ATI's website works best 
withThe Curse of Monkey Island Demo. ATI's web address is http://www.atitech.com or 
http://www.atitech.ca.

ATI 3D Xpression+ PC2TV: Using the updated drivers (version 3.03) from ATI's website works 
best withThe Curse of Monkey Island Demo. ATI's web address is http://www.atitech.com or 
http://www.atitech.ca.

Creative Labs 3D Blaster: When your video driver is set to 512x384, your monitor may lose its 
signal, but the game will continue.  Creative Labs is aware of this problem.  There may be a fix for 
it on their website at this time. Creative Lab's web address is http://www.creaf.com.

Diamond Multimedia Edge 3D: DirectX does not support this card because it does not currently 
have DirectX compatible drivers.  You can contact your hardware manufacturer or Diamond 
Multimedia for updated DirectX drivers. Diamond's web address is http://www.diamondmm.com.

Diamond Multimedia Viper: DirectX does not support this card because it does not currently 
have DirectX compatible drivers. You can contact your hardware manufacturer or Diamond 
Multimedia for updated DirectX drivers. Diamond's web address is http://www.diamondmm.com.

Diamond Stealth 64 Video VRAM: Use the Diamond GT driver version 4.02.325. Earlier versions 
were not DirectX compatible. Diamond's web address is http://www.diamondmm.com.

Diamond Multimedia Stealth 3D 2000: Setting the card to its chipset works fine (S3 ViRGE). To 
change the chipset, follow the directions above. 

Early versions of Diamond GT drivers: When installing DirectX applications, a dialog box may 
appear asking if you would like to install a certified DirectX driver.  You should select "No," so that 
the Diamond GT drivers will not be overwritten. If you have already let DirectX change the drivers, 
or it does not prompt you to replace the driver, follow the directions above to change back to the 
correct drivers or choose Restore Video Drivers in DirectX Setup to restore the GT drivers .  
Version 4.02.325 is available on their website and should be DirectX compatible, but you still may 
experience slight graphic corruption while playing the game. Diamond's web address is 
http://www.diamondmm.com.

Genoa Systems Phantom 64 PCI: We have experienced significant problems with this card and 
DirectX, in general. Typical results being either a lockup or crash during gameplay.  We have 
been unable to find a solution or workaround to the issues that we have encountered.  We 
recommend that you get in touch with the manufacturer in regards to DirectX compatibility and 
general updates with this video card.

Number Nine 9FX Motion 771: The drivers that are shipped with this card are not DirectX 3.0a 
supported.  Installing DirectX and using its drivers will work fine.

Number Nine Imagine 128: The drivers that are shipped with this card have no DirectX support.  
Use the Windows 95 drivers, then reinstall DirectX 3.0a.

Orchid Kelvin EZ: You may experience a low frame rate when playing The Curse of Monkey 
Island Demo.

S3 ViRGE: Use the driver that is provided to you by DirectX and not the driver that is shipped with 
the Virge chipset.

STB Powergraph 64: The stock drivers are not DirectX 3.0a supported.  Downloading the 
updated drivers (version 4.02.00.0095) from STB's website should correct this. Their web address 
is http://www.stb.com.

STB Powergraph 64 Video: Setting the card to its chipset works fine (S3Trio 64+). To change to 
the chipset, follow the directions listed above.

STB Sprint 32: Setting the card to its chipset works fine (Trident 9440).  To change to the chipset, 
follow the directions listed above.

STB Velocity 64V: The version of drivers that are currently available on STB's website are not 
DirectX 3.0a supported.  Setting the card to its chipset works fine (S3 Vision968). To change to 
the chipset, follow the directions listed above.


-5- Sound Issues

DirectX compatibility
Consult the DirectX section of this Troubleshooting Guide for information about how to check 
to see if your sound card is DirectX compatible.  If it is not, check with your hardware 
manufacturer for updated drivers.

No Sound in The Curse of Monkey Island Demo Launcher
The game's Launcher occasionally will have no sound. When this happens, it usually affects 
the rest of the game. Windows may still be using your sound card from the last application you 
were running.  Rebooting the computer should correct this.

Enabling Text
If you are unable to get sound working in The Curse of Monkey Island Demo or you have 
disabled your sound, please hold down the ALT key and then press the T key to turn on text.

Note: If the Volume Control or the Media Player are not installed, some of the following 
instructions will not work.  If you want to add either of them, please consult the Windows 95 
Helpfile for assistance.  Just type Volume Control or Media Player in the index section and follow 
the directions provided by Windows 95.  

Volume Levels in The Curse of Monkey Island Demo
The volume of the music in the interactive segments can be adjusted by using the keys ([) and 
(]). Pressing the ([) key will make the music softer. The (]) key will make the music louder. The 
volume of the voices in the interactive segments can 	be adjusted with the (;) key and the (') 
key.  The (;) key will make the voices softer. The (') key will make the voices louder.

If you find that the music levels are too loud or too quiet and are unable to change the volume 
through The Curse of Monkey Island Demo volume configuration screen, then you may adjust 
these levels using the Windows Volume Control icon.  Use the ALT + TAB keys to go to the 
desktop, then double-click on the speaker icon in the corner of the taskbar.  

Powered or Amplified Speakers
If you have powered speakers and have both line-out and speaker-out jacks on your sound 
card, try plugging your speakers into the line-out jack.  Most sound card's speaker-out jack 
have an amplified signal and may cause static or popping on your amplified speakers.  
Switching to your line-out jack may greatly improve the sound quality.

General Sound Card Troubleshooting
If your sound card is not set up correctly in Windows 95, not 100% DirectX or Windows 95 
compatible, or you have a resource conflict, these sound problems may occur:
  You may hear static.
  You may hear stuttering, especially as someone starts speaking.
  There may be no sound.
  The sound may drop out.
  You may experience a clicking or crackling sound.
  The game may not run.

How to Check to See if your Sound is Working in Windows 95

Wave Settings
Make sure that the wave setting is turned ON.  To do this:
  Double-click on the Volume Control icon on your taskbar.
  Turn the wave setting ON by de-selecting the MUTE box or turning up the volume in the wave 
setting.

Checking Sound
First make sure that your sound card is set up correctly in Windows 95. Then use the Windows 95 
Media Player to test a sound. To do this:
  Click on the START button on your taskbar.
  Choose Programs.
  Choose Accessories.
  Choose Multimedia.
  Choose Media Player.
  Go to the File menu.
  Choose Open... and choose a sound to test.  Please be sure to choose Files of type:  
Sound (*.wav).

Volume Control
If you do not have the Volume Control icon on your taskbar:
  Click on the START button on your taskbar.
  Choose Programs.
  Choose Accessories.
  Choose Multimedia.
  Choose Volume Control.
  Turn the wave setting ON by de-selecting the MUTE box or turning up the volume in the wave 
setting.

Other Volume Control Programs
Other manufacturers may have proprietary software that must be set separately from the 
Windows 95 Volume Control program. Please see your hardware manuals for more 
information.

Dirty or Scratched CD
A dirty or scratched CD can cause many sound problems.  Ensure that your CD is clean and 
free of smudges and fingerprints. First try cleaning your CD, wiping it gently with a soft cloth. 
(Move in smooth strokes from the center hub to the outer edge of the CD.)

Scratching Sound
On some cards you may hear a scratching sound, like someone dragging a needle across a 
record.  We have not yet found a fix for this, but we are researching the problem.  It does not 
appear to affect gameplay.

Specific Sound Cards

Creative Labs Sound Blaster AWE64: If you are using driver version 4.33.12, The Curse of 
Monkey Island Demo may crash as soon as you try to start the game with a Fatal OE error in VxD 
DSound. Driver version 4.33.14 corrects this and is currently available on Creative Lab's website. 
Creative's web address is http://www.creaf.com.

Ensoniq Soundscape: If the game locks up, you are probably using a driver that is not supported 
by DirectX. Version W95b44 of the driver should correct this problem. Ensoniq's web address is 
http://www.ensoniq.com.

Gravis Ultrasound PnP: We were unable to get this card working with The Curse of Monkey 
Island Demo.  Please consult Gravis about updated DirectX drivers.  Their web address is 
http://www.gravis.com.

If you are unable to resolve sound problems through this troubleshooting guide, please 
contact your hardware manufacturer for updated DirectX drivers.

-6- Controller Devices

Keyboard Issues
Users of compact keyboards, such as those found on laptop systems or those used for 
ergonomic reasons, may experience some problems using the default set of keyboard 
commands. If you are using one of these keyboards, you may want to use one of the 
alternative sets of keyboard commands, or use the custom keyboard configuration to create a 
set of keyboard commands that works best with your keyboard.

